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Journal of Business Communication, Vol. 10, No. 4, 17-23 (1973)
DOI: 10.1177/002194367301000403

Improving Upward Communication

Robert M. Wendlinger

Bank of America

In 1972, the Bank of America began a new program in communication, called Open Line. This article, reprinted from their Management Magazine, describes the results of a year's operation of that program which aimed at improving communications in situations where employees (either officers or non-officers) felt that the normal channels of communication had broken down.


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