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Journal of Business Communication, Vol. 11, No. 2, 11-19 (1974)
DOI: 10.1177/002194367401100202
© 1974 Association for Business Communication

Letter

Computer Scoring of Formal Letters

Henry B. Slotnick

College of Medicine, Upstate Medical Center, Syracuse, New York

This study examines the accuracy with which the computer could simulate human judgments of the overall quality of formal letters written by adults aged 26-35. The initial correlation between machine and human scoring was .85, and a subsequent test of the generalizability of the findings yielded a correlation of .78. Measures of fluency, diction, and spelling were important predictors of overall quality.


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