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Differences in Arbitrators' Reactions To Incongruent Communication

Northern Illinois University

Different patterns of reaction distinguish lawyer and nonlawyer arbitrators' responses to incongruity. Nonlawyers pay a great deal of attention to the details of incongruent messages. When confronted with discrepant informa tion, they actively seek facts which might eliminate the incongruity. Lawyers, on the other hand, characteristically reject the entire incongru ency or temporarily tolerate or accept it. For this reason, the author believes, communicators, i.e., union and management representatives to the arbitration hearing, would be advised to make changes in their messages that are appropriate for both lawyer and nonlawyer recipients.

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