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Four Problems Relating To Awareness of Metacommunication in Business Correspondence

Stephen F. Austin State University

Along with the verbal message conveyed in the business letter there is often metacommunication, nonverbal and unseen, a phantom intelligence transmitted by the writer to the reader. The study of metacommunication as it relates to business correspondence is in its infancy and the concern of this study was to add to the knowledge of the subject by seeking answers to four questions.

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