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Perceived Supervisor Communication Competence and Supervisor Satisfaction as a Function of Quality Circle Participation

Holly Tronics

Susan A. Hellweg

San Diego State University

The present study investigated the relationship between perceptions of supervisor com municator competence and supervisor satisfaction as a result of quality circle involve ment. A total of 104 quality circle participants comprising 12 quality circles at a large defense contractor in a west coast city were employed in the study. Specifically, com parisons were made between perceptions among participants of newly formed circles and ones which had been in operation for six months. Data from the study were sub mitted to multiple regression and one-tailed t tests. The results of the study indicated that supervisors who participated in quality circles for six months were perceived as being more communicatively competent (particularly on an encoding dimension) than their counterparts who had just joined the program. In addition, subordinates were more satisfied with them. However, the old circle supervisors did not perceive themselves as more communicatively competent. Implications of the findings and directions for fu ture research were advanced.

Journal of Business Communication, Vol. 26, No. 2, 103-122 (1989)
DOI: 10.1177/002194368902600202


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