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Listening, Communication Abilities, and Success at Work

University of Kansas

Robert N. Bostrom

University of Kentucky

Joy Hart Seibert

The University of Tulsa

Although many have argued that listening is particularly important in organizations, few studies have examined listening and listening skills in this context. This study ex amined relationships between listening, communication related abilities, employee level in an insurance company, and upward mobility. The results indicated significant positive relationships between listening and other social cognitive and communicative abilities. While findings suggested that nonsupervisors tended to possess better listen ing abilities than supervisors, there was some evidence that better listeners were in higher levels of the organization and were more upwardly mobile.

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