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Journal of Business Communication, Vol. 28, No. 1, 23-43 (1991)
DOI: 10.1177/002194369102800103
© 1991 Association for Business Communication

Techno-Sense: Making Sense of Computer-Mediated Communication Systems

D. Chad Compton

Loyola Marymount University

Kim White

Rollins College

Sue DeWine

Ohio University

This study examined the impact of a computer-mediated communication system (CMCS) on two "high tech" organizations. One hundred and twenty persons par ticipated in semi-structured interviews or completed two critical incident forms. Grounded theory was used to analyze the interviews and the critical incident data, and naturalistic observations were used to provide depth and context to the discussion. The analysis of the data indicates that organizational members tend to give CMCS favorable reviews. However, the data also illustrated considerable variance in how or ganizational members view the impact of CMCS on interpersonal relationships, mes sage structures, task efficiency, the work environment, and information processing characteristics of organizations. Secondary or unanticipated effects of CMCS are iden tified and discussed as potentially having a significant impact on organizations.


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