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Journal of Business Communication, Vol. 28, No. 2, 101-112 (1991)
DOI: 10.1177/002194369102800202
© 1991 Association for Business Communication

Improving Administrator/Nurse Communication: A Case Study of "Management by Wandering Around"

Jonathan H. Amsbary

University of Alabama at Birmingham

Patricia J. Staples

North Dakota State University

This study investigates nurses' perceptions of a "Management by Wandering Around" program at a large midwestern hospital. The study shows that such a program can im prove communication within a health care organization. It also shows that the pro gram may be viewed as intrusive, and that administrators should use MBWA carefully.


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