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Journal of Business Communication, Vol. 29, No. 2, 129-143 (1992)
DOI: 10.1177/002194369202900202
© 1992 Association for Business Communication

Diagonal Communication Links Within Organizations

Donald O. Wilson

Rochester Institute of Technology

Research on organizational communication has concentrated on the vertical and horizontal dimensions. Studies that deal with diagonal interaction are few and almost no theory explains the need for such interactions. This study shows that, for high per forming groups, diagonal interactions may be necessary when environmental tur bulence makes work-related problems difficult to solve and the organizational climate is supportive of innovation.


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