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A Cross-Cultural Investigation of Exit, Voice, Loyalty and Neglect as Responses to Dissatisfying Job Conditions

Unwersity of Alabma at Huntsville

Fredric M. Jablin

University of Texas at Austin

This study examined the generalizability of the theory of exit, voice, loyalty and neglect to Koreans (n=100), and made multiple cross-cultural comparisons between Korean respondents and natives of the United States (n=80) and Japan (n=45) with respect to their communicative responses to dissatisfying work conditions. Findings supported the applicability of the theory to Korean workers. In addition, cross-cultural comparisons indicated more similarities between the responses of natives of the United States and Korea than between those of the Japanese and Koreans, thus bringing into question the notion that because East Asian countries share elements of a common sociocultural heritage the communication behaviors of workers in these countries will be the same.

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