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Managerial Communication Practices in Chinese Factories: A Preliminary Investigation

University of Nebraska-Lincoln

Mary Garrett

Ohio State University

Ling Chen

University of Oklahoma

This paper presents the results of a preliminary study of selected managerial communication practices in Chinese factories. Members of a delegation of Chinese managers visiting the U.S. were interviewed to explore: (a) the extent to which Chinese factories conform to a bureaucratic model of organization, and (b) factory director communication within these organization. Of particular interest were their upward and downward communication practices, and their methods for persuading and motivating workers and managing conflicts with problem employees. The results of our investigation reveal a distinctive form of bureaucracy operating within these factories. Moreover, we describe patterns of managerial communication practices that can be traced to cultural context, Chinese ideology and organizational structure of the state-owned factory in mainland China.

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