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Journal of Business Communication
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Preferences for Electronic Mail in Organizational Communication Tasks

Christopher B. Sullivan

Florida State University, Tallahassee

This study explains preferences among staff members of a state legislature for the interactive telecommunication technology of electronic mail. A survey comparing preferences for face-to-face, telephone, written and electronic mail communication channels found that preferences were significantly related to the type of communi cation task undertaken and that in some instances electronic mail was preferred over either the telephone or face-to-face communication.

Journal of Business Communication, Vol. 32, No. 1, 49-64 (1995)
DOI: 10.1177/002194369503200103
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