This Article Order Full text via Infotrieve References Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via HighWire Citing Articles via Google Scholar Google Scholar Articles by Haas, J. W. Articles by Arnold, C. L. Search for Related Content Social Bookmarking                   What's this?

An Examination of the Role of Listening in Judgments of Communication Competence in Co-Workers

University of Tennessee, Knoxville

Christa L. Arnold

University of Tennessee, Knoxville

Listening has been reported to be an important component in judgments of communication competence in the workplace. To investigate the contributions of listening to judgments of competence, this study examined how organization members use listening and listening-related factors in judgments of communica tion competence across situations. The results support the notion that listening plays a central role in assessments of communication competence. Analysis reveals that listening accounts for approximately one-third of the characteristics perceivers use to evaluate communication competence in co-workers. Addition ally, the results suggest organization members differ in their use of listening in judgments of competence in several kinds of situations.

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?

This article has been cited by other articles:

				I. W. Johnson, C. G. Pearce, T. L. Tuten, and L. Sinclair Self-Imposed Silence and Perceived Listening Effectiveness Business Communication Quarterly, January 1, 2003; 66(2): 23 - 38. [Abstract] [PDF]