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Why Employees Speak to Coworkers and Bosses: Motives, Gender, and Organizational Satisfaction

The University of Akron

Matthew M. Martin

West Virginia University

Research identifies pleasure, affection, escape, relaxation, control, and inclusion as motives explaining why people communicate interpersonally. These motives are examined, along with a duty motive, in organizational relationships. Investi gated are employees' motives for communicating with coworkers or with superiors and their satisfaction with work, satisfaction with superiors, and commitment. Full-time workers (N = 202) report high satisfaction with superiors, as well as moderate satisfaction with work and commitment, when communicating with superiors from pleasure, affection, and inclusion needs but not for escape. Employees report high work satisfaction, along with moderate satisfaction with superiors and commitment, when communicating with coworkers for affection but not for escape. Females, more than males, communicate with their bosses for affection and relaxation. Males communicate with coworkers more from control needs, while females communicate for affection. Both communicate more with coworkers versus superiors on all of the motives except for duty. Females commu nicate more from the duty motive with superiors versus coworkers.

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