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An Examination of Organizational Communication as a Moderator of the Relationship Between Job Performance and Job Satisfaction

Austin Peay State University

Jose R. Goris

Southwestern Adventist College

Bobby C. Vaught

Southwest Missouri State University

Organizational communication received strong support as a predictor of job sat isfaction and weak support as a moderator of the job performance-job satisfaction relationship in this study. Using data collected from 302 employees at two manu facturing firms, moderated regression analyses explored the influence of organi zational communication on the relationship between job performance and job satisfaction. Lateral communication was found to moderate the relationship between satisfaction with pay and performance, while accuracy of information was shown to moderate the association between satisfaction with work and performance. Communication dimensions with the greatest support as predictors were accuracy of information, desire for interaction, communication load, trust in superior, influence of superior, and satisfaction with communication.

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