This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via Google Scholar Google Scholar Articles by Andrews, M. C. Articles by Kacmar, K. M. Search for Related Content Social Bookmarking                   What's this?

Confirmation and Extension of the Sources of Feedback Scale in Service-Based Organizations

West Virginia University

K. Michele Kacmar

Florida State University

This study builds upon the previous research conducted by Herold, Liden, and Leatherwood (1987). The dimensionality of the sources of feedback scale was examined using confirmatory factor analysis. The model was tested on a combined sample from two service-based organizations. Results indicated that the five factor model as originally conceived by the scale's developers had strong model to data fit; that is, the data indicated that respondents distinguished among feedback from the organization, supervisor, coworkers, task, and oneself. In addition, the out come variables of stress, job satisfaction, role conflict, role ambiguity, and job involvement were examined. Using hierarchical multiple regression to control for the organization, it was determined that feedback from oneself and coworkers did not predict any of the outcome variables. However, feedback from task, supervisor, and organization predicted job satisfaction and role ambiguity. Only feedback from the organization predicted job involvement, role conflict, and stress. Implications for managers are discussed.

Key Words: Sources of feedback • service-based organizations • organizational com munication • job satisfaction • job stress

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?