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Journal of Business Communication, Vol. 39, No. 2, 220-244 (2002)
DOI: 10.1177/002194360203900204
© 2002 Association for Business Communication

Leader-Member Exchange and Organizational Communication Satisfaction in Multiple Contexts

Bridget H. Mueller

University of Houston

Jaesub Lee

University of Houston, jlee{at}mail.uh.edu

This study explored the extent to which the quality of leader-member exchange (LMX) affects subordinates' perceptions of communication satisfaction in multiple contexts. Findings indicate that the quality of LMX strongly influences subordinates' communication satisfaction in interpersonal (personal feedback and supervisory communication), group (co-worker communication and organizational integration in the workgroup), and organizational contexts (corporate communication, communication climate, and organizational media quality). Further, subordinates' LMXs with their superiors are tightly coupled with larger group and organizational contexts with respect to communication satisfaction. However, the strength of coupling decreases as the "sphere of influence" becomes more distanced and less direct.


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