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Journal of Business Communication
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Situational Influences on the Use of Communication Technologies

A Meta-Analysis and Exploratory Study

Bart van den Hooff

University of Amsterdam

Jasper Groot

Demon Internet, Amsterdam

Sander de Jonge

LogicaCMG, Amstelveen

As communication technologies such as e-mail have become indispensable for business communication, the study of the use and effects of such technologies is increasingly relevant. In this article, the authors present a model of the different factors influencing e-mail use in organizations. Building on three theoretical approaches concerning the adoption and use of communication technologies, they present a meta-analysis of recent studies about e-mail use in organizations. The results of the analysis form the basis for a model explaining e-mail use. A first validation of the model using survey methodology is presented.

Key Words: communication technologies • media choice theory • e-mail • meta-analysis • organizational communication

Journal of Business Communication, Vol. 42, No. 1, 4-27 (2005)
DOI: 10.1177/0021943604271192
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[Abstract] [PDF]