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Interpersonal Communication Tactics and Procedural Justice for Uncertainty Management of Japanese Workers

Meiji University, Japan

The objectives of the present study are (a) to explore the relationships among interpersonal communication tactics, perceived procedural justice, and the uncertainty of career stability of Japanese whitecollar workers; and (b) to reveal what kind of interpersonal communication tactics are effective for developing their perception of procedural justice and reducing their uncertainty of career stability. Three hundred and twenty-three Japanese white-collar workers participated in the research. The results of the data analysis with structural equation modeling (SEM) indicated that interpersonal communication tactics were not related directly to workers' uncertainty of their career stability but to perceived procedural justice, and perceived procedural justice influenced their uncertainty. Then, multiple regression analysis was conducted to find what kind of interpersonal communication tactics were related to uncertainty of career stability and effective for developing perceived procedural justice. Based on the results of the research, several academic and practical implications are presented.

Key Words: hard personal communication tactics • soft interpersonal communication tactics • rational interpersonal communication tactics • procedural justice • uncertainty of career stabilty • career stability

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