This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Citation Map Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via HighWire Citing Articles via Google Scholar Google Scholar Articles by Sharbrough, W. C. Articles by Cantrill, D. A. Search for Related Content Social Bookmarking                   What's this?

Motivating Language in Industry

Its Impact on Job Satisfaction and Perceived Supervisor Effectiveness

The Citadel, william.sharbrough{at}citadel.edu

Susan A. Simmons

The Citadel

David A. Cantrill

Naval Facilities Engineering Command

This article reports on a study of the use of motivating language (ML) by employees of the southeast regional division of a Fortune 500 company. The relationship between the supervisory use of ML, communication competence, communication satisfaction (CS), employees’ job satisfaction, and perceived supervisory effectiveness was explored. The study was based on a sample of 136 participating employees surveyed via an interactive Internet survey of a 400-person organization. Suggestions for further research are presented. The identification of the specific relationship between the use of language and communication competence, CS, job satisfaction, and leaders’ perceived effectiveness establishes a direct link between communication, leadership, and job satisfaction.

Key Words: motivation • language • job satisfaction • leadership • supervisor effectiveness

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?

This article has been cited by other articles:

				P. E. Madlock The Link Between Leadership Style, Communicator Competence, and Employee Satisfaction Journal of Business Communication, January 1, 2008; 45(1): 61 - 78. [Abstract] [PDF]